Travis

   
Live album likely to be pulled from Amazon UK due to errors
kevvvy
Posts: 111
kevvvy Posted Thu 21 Jan, 2010 8:01 PM Quote
There were probs with 3 tracks on it (looks like the wrong time was placed on it) Here is the reply I recd from Amazon 5 mins ago. Not a wind up by the way!!

'Dear Customer,

Thank you for contacting Amazon.co.uk with your concern.

I’m sorry to hear of the issue you’ve reported with playing some of the tracks from "A Chronological Acoustical Journey Through The Travis Back Catalogue Live" purchased from the Amazon MP3 Music Store. I've tested the file myself, and it appears that there is a problem with that file. I have alerted our catalogue team of the error so it can be corrected as soon as possible.

It is likely that this title will need to be removed from our website. Unfortunately we have no way of knowing when we will receive this title again. Please accept my apology for any inconvenience this may cause.

As your download was not successful I have issued a full refund for "A Chronological Acoustical Journey Through The Travis Back Catalogue Live" in the amount of 6.99 GBP.

The refund will be applied to the payment method used for the original purchase and should be completed within the next 2 to 3 business days.

Again, I apologise for the trouble you had with this file.

Thank you for shopping at the Amazon MP3 Music Store.'

 
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