Posts: 182 |
joemono Posted Wed 07 Jan, 2009 9:45 PM |
I just purchased The Ballad of J Smith digitally through the link provided in the news section here at travisonline.com. My confirmation email says that I purchased that song for £0.79. However, the followup email containing the download link sends me to a page allowing me to download Song to Self!
Did anyone else have any problems trying to buy this song?
grrrrr |
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Posts: 2310 |
the boy with a cryptic name Posted Wed 07 Jan, 2009 9:54 PM |
| This person had the same problem, try emailing Trinity Street Direct and hopefully they'll sort it. |
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Posts: 1382 |
jesusaremus Posted Wed 07 Jan, 2009 10:54 PM |
Me too
I download the package, the one that coast 1.99. The ballad and song to self it suppossed, i thought it would be the extended version of STS, But the link is only "The ballad" i will email them too.
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Posts: 41 |
yonan Posted Thu 08 Jan, 2009 3:32 AM |
| me too! bought only Ballad but got the link to STS instead. emailed them but no reply :( |
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Posts: 28 |
1922 Posted Thu 08 Jan, 2009 4:06 AM |
yonan wrote: me too! bought only Ballad but got the link to STS instead. emailed them but no reply :(
Me as well! Tried to download three days ago, and got STS. Then sent an e-mail, but as yet no response. |
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Posts: 41 |
jaredsiden Posted Thu 08 Jan, 2009 5:46 AM |
me too! somebody pm me please! i bought ballad but got sts
see!
Travis Online Store Payment Confirmation and VAT Receipt
Thank you for shopping with Travis Online Store at travis.trinitystreetdirect.com
Your payment has been received and your order is being processed.
Order Date: 06 January 2009 Time: 13:52:09
For your records, your order details are included here.
The item(s) you have ordered:
Product Name Colour Size Qty Price Exc VAT VAT Amount Price Inc VAT
The Ballad Of J Smith n/a Download 1
£0.79 £0.00 £0.79
Items Subtotal £0.79 £0.00 £0.79
Postage £0.00 £0.00 £0.00
Grand Total £0.79 £0.00 £0.79
Order No: 65257
Customer: Mr Jared Siden
Customer No: 1338
WorldPay Transaction ID: 1489739317
_________________________________________________________
If you have any questions about your order, please do not hesitate to contact us.
Regards,
Travis Online Store Customer Services
Trinity Street Operate Customer Services
Trinity Street Direct
St Georges House
Cape Road
Warwick
CV34 5DJ
England
Tel: +44(0)8445 670 658
Email: travis@tsdshop.com
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Posts: 1287 |
RaZzZ Posted Thu 08 Jan, 2009 2:51 PM |
| Rats xD |
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Posts: 182 |
joemono Posted Thu 08 Jan, 2009 5:11 PM |
Well, from the looks of it, no one is getting a response from the Trinity people.
I guess I'll be supporting another site from now on.
For what it's worth, here's Ballad from 7digital:
http://www.7digital.com/artists/travis/song-to-self-1/02-The-Ballad-Of-J-Smith/ |
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Posts: 3572 |
Rammsfer Posted Thu 08 Jan, 2009 6:14 PM |
Mice xD |
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Posts: 182 |
joemono Posted Thu 08 Jan, 2009 8:28 PM |
FUCK. 7digital only sells to people in the UK.
Why the fuck can't I digitally buy The Ballad of J. Smith? |
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Posts: 2310 |
the boy with a cryptic name Posted Thu 08 Jan, 2009 10:11 PM |
| If you're desperate, try here but I don't know if it will work. Given that you've already paid for it, I can't see a problem with getting it for free now apart from the fact that you want to download your own copy properly. |
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Posts: 1382 |
jesusaremus Posted Thu 08 Jan, 2009 10:51 PM |
Today i received an email by Trinity, have you?
the email said this:
Dear Customer,
It has come to our attention that there may have been a problem with the download that you recently purchased from us. You ordered ‘Ballad OF J SMITH’, however we suspect that the track that you actually might have downloaded was ‘SONG TO SELF’.
Please follow the following link and enter your user name, password and order number to start your download.
http://dl.tsdshop.com/login.asp
We apologise for any inconvenience caused.
Please don’t hesitate to contact us if you require any further information or assistance.
Kind Regards
Travis
Customer Services
Tel: 0844 5670658
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Posts: 28 |
1922 Posted Thu 08 Jan, 2009 11:59 PM |
jesusaremus wrote: Today i received an email by Trinity, have you?
the email said this:
Dear Customer,
It has come to our attention that there may have been a problem with the download that you recently purchased from us. You ordered ‘Ballad OF J SMITH’, however we suspect that the track that you actually might have downloaded was ‘SONG TO SELF’.
Please follow the following link and enter your user name, password and order number to start your download.
http://dl.tsdshop.com/login.asp
We apologise for any inconvenience caused.
Please don’t hesitate to contact us if you require any further information or assistance.
Kind Regards
Travis
Customer Services
Tel: 0844 5670658
Hopefully, I'll receive a similar e-mail soon. I tried the link and entered my username and password, but it still shows song to self instead of ballad of j. smith. Its been four days already, so I don't know why it is taking so long. I guess there were a lot of mix ups. |
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Posts: 1382 |
jesusaremus Posted Fri 09 Jan, 2009 12:57 AM |
1922 wrote: jesusaremus wrote: Today i received an email by Trinity, have you?
the email said this:
Dear Customer,
It has come to our attention that there may have been a problem with the download that you recently purchased from us. You ordered ‘Ballad OF J SMITH’, however we suspect that the track that you actually might have downloaded was ‘SONG TO SELF’.
Please follow the following link and enter your user name, password and order number to start your download.
http://dl.tsdshop.com/login.asp
We apologise for any inconvenience caused.
Please don’t hesitate to contact us if you require any further information or assistance.
Kind Regards
Travis
Customer Services
Tel: 0844 5670658
Hopefully, I'll receive a similar e-mail soon. I tried the link and entered my username and password, but it still shows song to self instead of ballad of j. smith. Its been four days already, so I don't know why it is taking so long. I guess there were a lot of mix ups.
Did you email them?
i didn't and they sent this mail to me lol
I don't know why, but better try to email them. |
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Posts: 28 |
1922 Posted Fri 09 Jan, 2009 10:56 AM |
jesusaremus wrote: 1922 wrote: jesusaremus wrote: Today i received an email by Trinity, have you?
the email said this:
Dear Customer,
It has come to our attention that there may have been a problem with the download that you recently purchased from us. You ordered ‘Ballad OF J SMITH’, however we suspect that the track that you actually might have downloaded was ‘SONG TO SELF’.
Please follow the following link and enter your user name, password and order number to start your download.
http://dl.tsdshop.com/login.asp
We apologise for any inconvenience caused.
Please don’t hesitate to contact us if you require any further information or assistance.
Kind Regards
Travis
Customer Services
Tel: 0844 5670658
Hopefully, I'll receive a similar e-mail soon. I tried the link and entered my username and password, but it still shows song to self instead of ballad of j. smith. Its been four days already, so I don't know why it is taking so long. I guess there were a lot of mix ups.
Did you email them?
i didn't and they sent this mail to me lol
I don't know why, but better try to email them.
I e-mailed them twice, on Monday and Thursday, but they haven't responded. |
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