Posts: 68 |
Swan269 Posted Tue 20 Aug, 2013 7:42 PM |
Dear Travis fan,
Our sincerest apologies for the late notice, but there was a delay in the manufacturing of your Super Deluxe Bundle, which is leading to a delay in the shipment of your goods. Your Super Deluxe Bundle should arrive in the next two weeks, if not earlier. We're so sorry for the delay, but we hope you're able to enjoy your digital download of "Where You Stand" while you wait. Thanks again for your patience and support!
If you have any questions about your order, please contact Topspin Customer Support.
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jesusaremus Posted Tue 20 Aug, 2013 7:47 PM |
| Got that message too, argh, i was waiting to hear the album when i received it, i should hear the digital one now, because i don't want to wait two more weeks. |
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Posts: 68 |
Swan269 Posted Tue 20 Aug, 2013 7:51 PM |
| just do it. the digital download had no b-sides so that will be coming for you. |
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Danalphabet Posted Tue 20 Aug, 2013 8:47 PM |
I also received the message and am not happy.
If the company knew that "there was a delay in the manufacturing of your Super Deluxe Bundle," then why did they wait until the day it was supposed to be delievered to let us know?
Since we wanted to support the band, many of us ordered it through the website.
If we wanted a physical copy of the record on the release date, we should have just ordered through Amazon or other outlets.
I hope Travis does not use Topsin in the future.
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salem Posted Tue 20 Aug, 2013 11:00 PM |
Same here.
And i´ve ordered the super deluxe box to be delivered to a friend who´s meeting me next week in Italy. It´s a shame. |
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Posts: 9 |
ShelleyA Posted Wed 21 Aug, 2013 10:56 AM |
Your lucky. I havent had a single thing - no download link, not message to say the super deluxe bundle is being delayed. Even for those who got the message yesterday - is it really good enough to send that a day after it should have arrived.
Im so diosappointed, and its not getting at the band - but I hope they dont use this company again for distributing merch. Its really not good enough when youve paid £60 for this.
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Posts: 3859 |
BenFilbert Posted Wed 21 Aug, 2013 12:35 PM |
| It's certainly terrible service. I've been fortunate to receive the download link but I personally haven't received any message from anyone giving me any sort of reason why it isn't here with me. |
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Dypebooggep Posted Wed 21 Aug, 2013 1:57 PM |
I hope Travis does not use Topsin in the future.
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happy_me Posted Wed 21 Aug, 2013 3:55 PM |
| My super deluxe was sent today! Check your statuses :) |
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jesusaremus Posted Wed 21 Aug, 2013 4:21 PM |
happy_me wrote: My super deluxe was sent today! Check your statuses :)
Lucky! mine stills on "All physical merchandise, except for tickets, usually ships within 72 hours" status. |
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BenFilbert Posted Wed 21 Aug, 2013 5:29 PM |
happy_me wrote: My super deluxe was sent today! Check your statuses :)
Very well noticed, thank you :) Mine says the same! It says it was sent today, so hopefully it'll be here soon :) |
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Eledh Posted Wed 21 Aug, 2013 6:47 PM |
Mine is still pending, but I didn't get the email with the apologies.
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MusicGirl99 Posted Wed 21 Aug, 2013 7:28 PM |
ShelleyA wrote: Even for those who got the message yesterday - is it really good enough to send that a day after it should have arrived.
Very good point. It's disappointing to say the least from Topspin, particularly when the presale was months ago. They could have sent the bundle in pieces or offered Ferris Wheel or something. |
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jesusaremus Posted Wed 21 Aug, 2013 7:46 PM |
MusicGirl99 wrote: ShelleyA wrote: Even for those who got the message yesterday - is it really good enough to send that a day after it should have arrived.
Very good point. It's disappointing to say the least from Topspin, particularly when the presale was months ago. They could have sent the bundle in pieces or offered Ferris Wheel or something.
Yes, i actually paid a lot for an express shipment, so, it's very annoying. |
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Posts: 68 |
Swan269 Posted Wed 21 Aug, 2013 8:42 PM |
jesusaremus wrote: MusicGirl99 wrote: ShelleyA wrote: Even for those who got the message yesterday - is it really good enough to send that a day after it should have arrived.
Very good point. It's disappointing to say the least from Topspin, particularly when the presale was months ago. They could have sent the bundle in pieces or offered Ferris Wheel or something.
Yes, i actually paid a lot for an express shipment, so, it's very annoying.
yeah I mean, I ordered the super deluxe on June 10, around 9 weeks ago. slightly annoying because I paid for the shipping to be here sooner, but it is good to see that some of the people were getting it. |
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